Practice Communication Policy

General enquiries can be made with our reception staff who will provide the best possible service and information for you. If the matter is Urgent please inform so the matter will be directed accordingly. The doctors and clinical staff will review and return telephone calls between their sessions. It is strictly not to be misunderstood that our practice will provide clinical services over the telephone. The appropriateness of a telephone message requiring a return call is decided by the practice clinical team. To protect the privacy and confidentiality of the patient, the practice clinical team may refrain from the disclosure of personal health information as appropriate.

Our practice does not encourage Email communication due to it not being a secure form of communication so any medical information is best discussed with reception, nurse or with your doctor.

Results and Reminders

A follow-up appointment will be needed to discuss abnormal results or some types of clinical correspondence. We will recall patients either by phone or by letters for all abnormal results. Please be aware that you will not be contacted if your results are normal unless decided otherwise by your treating practitioner.